05FAQ
Questions we answer every week
Booking and pricing
Why does the price depend on my vehicle?
A full-size SUV has roughly a third more carpet, glass and paint than a compact sedan, and a truck adds a bed and bigger wheels. We scale the sedan price by a published factor for each class (SUV x1.20, Truck x1.25, Luxury x1.35), so you see the exact number before booking.
Is the online price the final price?
Yes. The builder and our booking system run the same pricing rules, and the server re-checks the total when you book. The only time a price changes is if the vehicle turns out to be a different class than selected, and we'd tell you before starting.
How much is the deposit?
$50 for most packages and $200 for a ceramic coating. It comes off your total, and the balance is charged when the job is done.
How far ahead can I book?
Up to 45 days. Same-day bookings are open until two hours before an arrival window, when a van has room.
The day of your detail
Do I need to be home?
No. Many customers leave the car unlocked or keys in a lockbox and go to work. Choose "Car is available all day" when booking, which also lets us fit you into the most efficient route.
Do you need my water or power?
No. Both vans carry their own water tank, generator and deionized rinse water, so the finish dries spot-free.
How long does it take?
About two hours for an exterior on a sedan, four for a full detail and seven for a ceramic coating. Larger vehicles take a little longer; the builder shows the time for your exact vehicle and add-ons.
What if it rains?
We check the forecast the night before. If rain or high wind is likely, we text you and move the detail to the next open day at no charge.
Ceramic coating
How long does a ceramic coating last?
Apex 5 is rated for up to five years when it gets a maintenance wash every four to six weeks and the included annual inspection. Without maintenance, expect less.
Can I wash the car myself afterward?
Yes, after the first seven days. Use a pH-neutral soap and avoid automatic washes with brushes. Touchless washes are fine in a pinch.
Will it hide scratches?
The one-step polish removes light swirls and haze. Deeper scratches that go through the clear coat stay visible, and we point them out before we start.
Payments and changes
How do I reschedule or cancel?
From the link in your confirmation text or in the customer portal. Changes are free up to 24 hours before your arrival window. Inside 24 hours the deposit covers the crew's reserved time.
What payment methods do you take?
Cards and mobile wallets. Fleet accounts can pay monthly by bank transfer.
Do you work on fleets?
Yes. We service realty offices, trades and caterers on recurring schedules with one monthly invoice. Call or text to set one up.
Ready when you are: build your detail or read about the service area.
Didn't see your question?
Text the crew or send a message from the contact page. Replies come from Marco or Odette, usually within the hour during the day.
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