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NORTHSTARHVAC · Denver metro
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05 / Reviews

What customers say after the truck leaves.

Every completed job gets a short review request by text. We reply to reviews ourselves, including the ones that sting. Sample reviews for a fictional business

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4.6 out of 5

20 sample reviews

5 star
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  1. Google · 3 days ago

    Furnace running before the first cold night

    The furnace would click and never light. Diego replaced the igniter, checked for carbon monoxide and cleaned the flame sensor while he was there. Text updates the whole way.

    Wendy T. · Heating Repair with Diego

  2. Google · 7 days ago

    Quick and tidy

    Request online at 7 AM, call back at 7:20, Declan here by noon. Replaced a fan motor, cleaned up after himself and sent the invoice to my phone.

    Paul R. · AC Repair with Declan

  3. Yelp · 9 days ago

    Arrived after the window

    Booked the 2 to 5 window and the technician showed up at 5:40. The repair itself was fine, but I left work early for nothing and nobody texted me that they were running late.

    Derek M. · AC Repair

  4. Yelp · 13 days ago

    Came out at 9 PM on a Friday

    AC died on the hottest night of the month. Called the emergency line, Diego was here by 9:40 and had the contactor replaced by 10:15. The after-hours fee was on the quote before he started.

    Tyrone M. · AC Repair with Diego

    Reply from NorthStar

    Glad Diego could get you cooled down the same night, Tyrone.

  5. Yelp · 2 weeks ago

    No more static shocks all winter

    Tessa measured 18 percent humidity in our living room last winter. The steam humidifier they installed keeps it around 35 and the nosebleeds and static are gone.

    Olivia B. · Indoor Air Quality with Tessa

    Reply from NorthStar

    Front Range winters are dry. Glad the house feels better, Olivia.

  6. Google · 3 weeks ago

    Good repair, a reschedule on day one

    We missed the first window because I was stuck at work, and they rebooked us for 8 the next morning without a fee. Declan fixed a clogged condensate line that was tripping the float switch.

    Yvonne C. · AC Repair with Declan

    Reply from NorthStar

    No problem at all, Yvonne. Life happens, and we would rather rebook than rush.

  7. Google · 3 weeks ago

    Upstairs finally cools down

    Our old system could not keep the bedrooms under 80 in July. Anika added a return, resized the system and now it is within two degrees top to bottom. They pulled the permit and met the inspector.

    Benjamin H. · System Replacement with Anika

  8. Facebook · 4 weeks ago

    Best tune-up report I have seen

    Tessa sent a report with photos of the coil before and after cleaning and the gas pressure readings. No upsell, just a note that the filter slot needs a better seal.

    Ingrid S. · Maintenance Tune-Up with Tessa

    Reply from NorthStar

    We love a detailed report too. Thanks for being a Comfort Club member, Ingrid.

  9. Google · 4 weeks ago

    Tech was great, the callback was slow

    Jamal was friendly and fixed the problem. But I submitted the request on a Monday morning and did not get a call to schedule until Tuesday afternoon. For a broken AC in August that felt long.

    Hector M. · AC Repair with Jamal

  10. Google · 5 weeks ago

    Fixed in one visit, price up front

    Upstairs was 84 degrees and the AC was blowing warm. Declan found a failed capacitor, showed me the bulged part and quoted the repair before touching anything. Cooling again in under an hour.

    Claire D. · AC Repair with Declan

    Reply from NorthStar

    Thanks, Claire. Declan mentioned your condenser is getting up there in age, so we will keep an eye on it at your fall tune-up.

  11. Google · 6 weeks ago

    Honest about what did not need fixing

    Another company told me I needed a new compressor. Declan tested it, found a bad contactor and a weak capacitor, and saved me thousands. I will call NorthStar first from now on.

    George E. · AC Repair with Declan

  12. Google · 8 weeks ago

    They measured every room before quoting

    Two other companies quoted a bigger system from the driveway. Anika did a room-by-room load calculation and said we needed less, not more. The new heat pump is quieter and our July bill dropped noticeably.

    Patricia N. · System Replacement with Anika

    Reply from NorthStar

    Right-sizing matters more than most people realize. Enjoy the quiet, Patricia.

  13. Google · 2 months ago

    Clean install, great walkthrough

    Anika and Jamal replaced a 24-year-old furnace and AC with a heat pump system in two days. They laid floor runners, labeled everything in the basement and walked us through the thermostat app before they left.

    Leah G. · System Replacement with Anika

  14. Google · 3 months ago

    Kind and patient

    I am 79 and live alone, and Diego explained every step of the furnace check without rushing. He even changed the batteries in my smoke detector on his way out.

    Beatrice L. · Maintenance Tune-Up with Diego

    Reply from NorthStar

    Diego says hello, Beatrice. See you for the fall tune-up.

  15. Google · 3 months ago

    Comfort Club is worth it

    Two tune-ups a year and they text me before each one. When the blower motor started squealing, the member discount and no diagnostic fee paid for the plan by itself.

    Martin A. · Maintenance Tune-Up with Tessa

    Reply from NorthStar

    That is exactly what the plan is for, Martin. Thanks for the kind words.

  16. Facebook · 3 months ago

    Thermostat install done right

    Jamal found we did not have a C-wire and added an adapter instead of telling us to buy a different thermostat. Took a bit longer than quoted but he explained why.

    Esther K. · Smart Thermostats with Jamal

  17. Google · 4 months ago

    Carbon monoxide alarm handled calmly

    Our CO alarm went off and the gas company sent us to NorthStar after they cleared the house. Diego found a cracked flue connector, replaced it and tested everything twice. Very calm and thorough.

    Rahul M. · Heating Repair with Diego

    Reply from NorthStar

    You did exactly the right thing by getting out and calling the gas company first, Rahul.

  18. Yelp · 4 months ago

    Whistling vents are gone

    Jamal found a crushed duct in the attic and two dampers closed all the way. Rebalanced the whole house in an afternoon. The office sent the airflow readings afterwards.

    Frederick S. · Ductwork with Jamal

  19. Facebook · 5 months ago

    Fair price on a heat pump repair

    Heat pump was stuck in defrost. Declan replaced the defrost board, and the price matched the quote to the dollar. Nice to deal with a company that answers the phone.

    Samuel O. · Heating Repair with Declan

    Reply from NorthStar

    Thanks, Samuel. We will see you for the Comfort Club visit this fall.

  20. Google · 5 months ago

    Thorough, but book early

    Tune-up was thorough and Tessa flagged our heat pump's short cycling early. The first open slot was nine days out in peak season, so book ahead.

    Omar H. · Maintenance Tune-Up with Tessa

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